Shipping policy

Order Processing

At VELCYN, all orders are processed within an estimated timeframe of 24 to 72 business hours following payment confirmation.

Once your order has been prepared and dispatched, you will receive a confirmation email containing the corresponding tracking information.

Delivery Timeframes

Estimated delivery times are as follows:

Spain

5 to 9 business days

International Shipping

7 to 15 business days

Note: Delivery times are estimates and may vary depending on the destination country, customs processes, peak demand periods, or external logistical circumstances.

Shipping Destinations

We currently ship to:

Mainland Spain
Balearic Islands
Europe
United States
Canada
Latin America
Other selected international destinations

If your country is not available during the checkout process, please contact our team to verify shipping availability.

Shipping Costs

Spain

Standard Shipping Cost: €6.99
Free Shipping: On orders over €55

International Shipping

Standard Shipping Cost: €9.99
Free Shipping: On orders over €250

The applicable shipping fees will be clearly displayed during the checkout process before you finalize your order.

Order Tracking

All orders include tracking.

Once your order is shipped, you will receive an email with a tracking number that allows you to check the status of your shipment in real time. If you do not receive the tracking email, we recommend checking your junk or spam folder.

Potential Delays

While we work diligently to meet the stated timeframes, some shipments may experience delays due to circumstances beyond VELCYN's control, including:

High seasonal demand.
Courier service delays.
Customs clearance or inspection processes.
Adverse weather conditions.
National or international holidays.
Force majeure events.

In the event of an issue, our team will be available to assist you and follow up on your shipment.

Customs and International Taxes

Orders shipped outside the European Union may be subject to local taxes, duties, or customs fees established by the authorities of the destination country.

These potential additional costs are the sole responsibility of the customer and are not included in the purchase price or shipping fees.

Delivery Address

It is the customer's responsibility to provide a correct and complete shipping address when placing an order.

VELCYN is not responsible for delays, losses, or issues caused by incorrect shipping information provided by the customer.

Undelivered or Returned Orders

If an order cannot be delivered due to reasons beyond VELCYN's control, including:

Incorrect or incomplete address.
Repeated absence of the recipient.
Refusal of delivery.
Failure to pay customs duties or taxes where applicable.

The order may be returned to the origin, and additional fees may apply to arrange a new shipment.

Our Commitment

At VELCYN, we are committed to offering a secure, transparent, and high-quality shopping experience. We continuously work to ensure that every order arrives in perfect condition and within the estimated timeframes, upholding the standards that define our brand.