Terms of service

Welcome to VELCYN.

The terms "VELCYN", "we", "us", and "our" refer to VELCYN, the operator of the website www.velcynlux.com.

By accessing our website or using any of our services, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy. Our online store operates through the Shopify platform, which provides us with the necessary technological infrastructure to offer our products and services securely.

If you do not agree to these terms, you must not access or use this website.

Website: www.velcynlux.com
Contact Email: velcynlux@gmail.com

1. Website Access and Requirements of Use

By using this website, you declare that:

You are at least of legal age of majority in your country or region of residence.
The information provided is accurate, current, and complete.
You will not use our products or services for any illegal or unauthorized activities.

We reserve the right to suspend or terminate access to any user who breaches these terms.

2. Products and Availability

VELCYN strives to display the features, images, colors, and descriptions of its products as accurately as possible. However:

Colors may vary slightly depending on your screen settings.
Photographs are for illustrative purposes only.
Certain features may exhibit minor variations.

Product availability is subject to change without prior notice. We reserve the right to limit or cancel quantities purchased by a single customer.

3. Orders

Placing an order constitutes an offer to purchase by the customer. Once an order is received, we will send a confirmation email. This confirmation does not necessarily imply final acceptance of the order.

VELCYN reserves the right to refuse, cancel, or limit any order for commercial, operational, or security reasons.

4. Pricing and Payment Methods

All prices displayed on the website are stated in the currency indicated during the checkout process. We reserve the right to modify prices, promotions, or discounts at any time and without prior notice.

Payments are processed through secure third-party platforms. VELCYN does not store complete credit card information or sensitive financial data of customers.

For international orders, the customer will be responsible for any taxes, duties, or customs fees that may apply in their country.

5. Shipping and Delivery

Delivery timeframes provided are estimates and may vary based on destination, the courier, and external circumstances. We will not be liable for delays caused by:

Courier service companies.
Customs clearance processes.
Logistical issues.
Force majeure.
Circumstances beyond our reasonable control.

Once the order has been shipped, we will provide customer assistance for delivery tracking.

Unless otherwise agreed between the parties, we shall deliver the products within a maximum period of 30 calendar days from the date of order confirmation, in accordance with European Union regulations.

6. Returns and Refunds

Returns and refunds will be subject to our Return Policy in effect at the time of purchase. We reserve the right to reject returns that do not meet the requirements established in said policy.

7. Intellectual Property

All content available on www.velcynlux.com, including but not limited to: logos, designs, images, photographs, videos, texts, graphic elements, and advertising material, is the exclusive property of VELCYN or its respective owners and is protected by national and international intellectual property laws.

Any reproduction, distribution, or use without prior written authorization is strictly prohibited.

8. User-Generated Content

When a user submits reviews, photographs, videos, comments, or any other content related to our products or services, they grant VELCYN a non-exclusive, royalty-free, perpetual, and worldwide license to use such content for promotional, advertising, and commercial purposes.

VELCYN undertakes to use such content in a reasonable manner and in alignment with the brand's image.

9. Limitation of Liability

VELCYN shall not be held liable for direct or indirect damages arising from:

The use or inability to use the website.
Technical errors or service interruptions.
Incorrect information provided by third parties.
Improper use of products by the customer.

Our maximum liability to the customer shall not, under any circumstances, exceed the amount paid for the product subject to the claim.

10. Shopify Platform

Our store uses Shopify as its technology provider. Shopify provides the e-commerce infrastructure used to process orders and payments, but it is not responsible for the products commercialized by VELCYN nor for the contractual relationship between VELCYN and its customers.

11. Modification of Terms

We reserve the right to update, modify, or replace these Terms and Conditions at any time. Any changes will take effect immediately upon their publication on the website.

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the applicable laws of Spain and the European Union. Any dispute arising from these terms shall be submitted to the competent courts of Spain.

Online Dispute Resolution (EU Customers)

In accordance with Regulation (EU) No 524/2013, we inform consumers within the European Union that the European Commission provides an Online Dispute Resolution (ODR) platform, which can be accessed at: https://ec.europa.eu/consumers/odr. Consumers may use this platform to resolve disputes arising from sales contracts or service agreements concluded online.